General Conditions of Services
- Article 1 - Completeness
- Article 2 - Content of the service offer
- Article 3 - Duration of services and termination
- Article 4 - The order
- Article 5 - Electronic signature
- Article 6 - Order confirmation
- Article 7 - Proof of the transaction
- Article 8 - Information on services
- Article 9 - Prices
- Article 10 - Payment terms and deadlines
- Article 11 - Time limits and suspension of performance
- Article 12 - Delay in performance of services
- Article 13 - Obligations of the Provider
- Article 14 - Obligations of the Customer
- Article 15 - Confidentiality
Preamble
AGENCE OVB (hereinafter “the Service Provider”) is a professional whose business is to develop the number of followers and the visibility of its Clients on the social network Instagram, in particular by optimizing the management of their account on this network (hereinafter “the Solution”).
OVB AGENCY’s clients are natural or legal persons acting exclusively on a professional basis.
The Provider and the Client shall be jointly referred to as “the Parties”.
Article 1 - Completeness
The Customer declares to have read the general terms and conditions of services and to have accepted them without reservation before placing an order with the Provider. These terms and conditions express the entirety of the obligations of the parties and remain applicable throughout the duration of their relationship. They constitute the sole basis of the business relationship between the parties, and, in this sense, the Customer is deemed to accept them without reservation. These general terms and conditions of services prevail over any other document, and in particular over any general terms and conditions of purchase. They apply, without restriction or reservation, to all services rendered by the Provider to customers of the same category.
The Provider reserves the right to modify its general conditions from time to time. These terms and conditions of services are provided to any Customer upon request, to enable the Customer to place an order. The Service Provider reserves the right to deviate from any of the terms and conditions herein, based on negotiations with the Customer, by establishing specific terms and conditions for the provision of services.
The Service Provider may, in addition, establish general terms and conditions of service for specific categories of buyers, which may deviate from these general terms and conditions of service, depending on the type of buyer in question, according to criteria that shall remain objective. Buyers meeting these criteria will be subject to the application of these general terms and conditions of service.
Article 2 - Content of the service offer
2.1 Service offerings
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of services offered by the Provider to the Customer. They concern the following services:
Offer Name:
Boost Pack
Services offered:
– Communication and marketing method with a target of 250 to 500 real new followers in the 1st month (real average for our customers).
– Around 6,000 people targeted via your Instagram account every month.
– Increase of interactions on your account (like, click on your website, …)
– Advanced targeting
– Dedicated Account Manager (e-mail, telephone and video support)
Price :
1month without subscription at £200
3 months (subscription) at £180 per month
6 months (subscription) at £160 per month
12 months (subscription) at £140 per month
The rate is variable depending on the commitment conditions (fixed duration) followd.
Pro Pack
Services offered:
– Communication and marketing method with a target of 350 to 700 real new followers in the 1st month (real customer average).
– Approximately 8,000 people targeted via your Instagram account
– Increase of interactions on your account (like, click on your website, …)
– Advanced targeting
– Dedicated Account Manager (e-mail, telephone and video support)
– Helping convert followers into customers
Price :
1 month without subscription at £300
3 months (subscription) at £270 per month
6 months (subscription) at £240 per month
12 months (subscription) at £210 per month
The rate is variable depending on the commitment conditions (fixed duration) followd.
Elite Pack:
Services offered:
– Communication and marketing method targeting 400 to 800 real new followers in the 1st month (actual average for our customers).
– Approximately 8,000 people targeted via your Instagram account
– Increase of interactions on your account (like, click on your website, …)
– ULTRA advanced targeting
– Dedicated Account Manager (e-mail, telephone and video support)
– Helping convert followers into customers
Price :
1 month without subscription at £400
3 months (subscription) at £360 per month
6 months (subscription) at £320 per month
12 months (subscription) at £280 per month
The rate is variable depending on the commitment conditions (fixed duration) followd.
2.2 Support
Assistance by e-mail
If necessary, you can request assistance by email: contact@agence-ovb.fr
Article 3 - Duration of services and termination
3.1 Duration of subscriptions (Packs)
The Solution is presented as a monthly, quarterly, semi-annual or annual subscription and the duration of this Contract depends on the offer taken out by the Customer when placing the order.
The Customer benefits from a sliding scale of charges depending on the length of the fixed-term commitment he chooses for his service package.
3.2 Termination conditions
Beyond the agreed term according to the chosen package, the subscription is tacitly renewed by the parties for an additional month (automatically renewed by one month until termination) unless terminated in writing by one or the other of the parties.
The Customer shall send his cancellation request to support@agence-ovb.com within a variable period of time depending on the package chosen:
- One (1) month package
When the Solution is a monthly subscription, beyond the agreed term, the Contract shall be tacitly renewed by the parties for a new term of one (1) month, unless terminated by either party within fifteen (15) days prior to its term.
The month in which the termination is requested is due in full. If the Customer exceeds the fifteen (15) day period mentioned above to request termination, the following month will also be due.
- Three (3) months pack
When the Solution is a quarterly subscription, beyond the agreed term, the Contract shall be tacitly renewed by the parties for a new term of one (1) month, unless terminated by either party within fifteen (15) days prior to its term.
The month in which the cancellation is requested is due in full.
- Six (6) month package
When the Solution is a half-yearly subscription, beyond the agreed term, the Contract shall be tacitly renewed by the parties for a new term of one (1) month, unless terminated by either party within fifteen (15) days prior to its term.
The month in which the cancellation is requested is due in full.
- One (1) year package
When the Solution is an annual subscription, beyond the agreed upon term of one (1) year, the Contract shall be tacitly renewed by the parties for a new term of one (1) month, unless terminated by either party within fifteen (15) days prior to its expiration.
The month in which the cancellation is requested is due in full.
Article 4 - The order
The Customer places his order online by email or by phone, from the online offers and by means of the launch form that will be sent by email by the OVB agency. In order for the order to be validated, the Customer must accept, by clicking on the place indicated on the launch form, the present general conditions.
Any order implies acceptance of the prices and descriptions of the services offered as well as these general conditions.
The order expressly states the nature of the chosen Pack as well as the duration of the Customer’s subscription.
In some cases, especially in case of non-payment, wrong address or other problem on the Customer’s account, the Provider reserves the right to block the Customer’s order until the problem is solved. In case of impossibility to perform the service, the Customer will be informed by e-mail.
In the above-mentioned case, the cancellation of the order of this service and its possible refunding will then be carried out, the remainder of the order remaining firm and definitive. For any question relating to the follow-up of an order, the Customer must send an email to the following address: contact@agence-ovb.fr
Article 5 - Electronic signature
The online provision of the Customer’s bank details and the final validation of the order will be considered as proof of the Customer’s agreement and will be considered as a signature and express acceptance of all operations carried out.
In case of fraudulent use of the banking coordinates, the Customer is invited, as soon as this use is noticed, to contact AGENCE OVB by e-mail: contact@agence-ovb.fr or by phone: +33 4 83 97 01 50
Article 6 - Order confirmation
The contractual information will be confirmed by e-mail at the latest at the time of the beginning of the execution of the services, at the address indicated by the Customer in the order form.
Article 7 - Proof of the transaction
The computerized registers, kept in the computer systems of the Provider under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is made on a reliable and durable medium that can be produced as evidence.
Article 8 - Information on services
The services governed by these terms and conditions are those listed on the Provider’s website and indicated as performed by the Provider or under its control. They are offered within the limits of the availability of the Provider. The services are described and presented with the greatest possible accuracy. However, the Service Provider shall not be held liable for any errors or omissions in this presentation.
Article 9 - Prices
9.1 Calculation
Unless otherwise agreed, the price of the services is established according to the price list of the Provider on the day of the order. VAT at the prevailing rate shall be added to the fees and disbursements, if any.
Delays or other unforeseen problems, which are beyond the control of the Service Provider, may result in additional fees that may be subject to additional billing. The Service Provider undertakes to inform the Client of such delays and/or problems as soon as they occur so that the consequences can be assessed with the Client.
Invoices will be issued for the services provided. Unless otherwise agreed, invoices are issued monthly.
9.2 Price reduction
The Customer benefits from the discounts and rebates listed in the Provider’s price list, which are presented to the Customer on the Provider’s website and transmitted to the Customer when the order is placed
9.3 Late fees
In accordance with the law, any delay in payment shall oblige the Provider to charge interest at the rate of three times the legal interest rate; in addition, the Provider shall be entitled to suspend the performance of the services until full payment of the unpaid invoice, without this non-performance being considered as attributable to the Provider.
A fixed indemnity for collection costs in the amount of 40 euros may also be demanded by the Provider.
9.4 Refunds
Because the services are digital services delivered via the Internet, the Provider does not offer any refund once the subscription has been paid except in exceptional cases left to the Provider’s discretion according to the following modalities: a prorated refund (between 5 to 10 days) of the time of use will be made in case the User chooses a higher annual offer.
Prices are due in full, and the Customer shall not be entitled to any refund in the event of non-use, partial use, suspension or termination of the use of the Services before the end of the Term. This is without prejudice to the possibility for the Customer to engage the liability of the Provider under the conditions provided in the article “Liability”, if this situation results from a failure of the Provider to perform its obligations.
Article 10 - Payment terms and deadlines
10.1 Regulations
The payment of the order is done by direct debit on the bank account of the Customer or directly by credit card. The Customer must enter his bank details in the space provided and confirm the order form. The Provider reserves the right to suspend any order and any delivery in case of refusal of authorization of payment from the officially accredited organizations or in case of non-payment.
The order is payable in cash, in full or in part depending on the offer chosen, before the start of the service. The Provider reserves the right to stop all services in case of unpaid by the Customer after this date.
The Service Provider has set up a procedure for the verification of orders to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the Customer may be asked to send, by fax or email, a copy of an ID and a proof of address. The order will be validated only after reception and verification by the Provider of the documents sent.
10.2 Late payment
Any delay in payment will result in the suspension of the current subscription and the immediate payment of all sums due to the Service Provider by the Customer, without prejudice to any other action that the Service Provider may be entitled to take against the Customer.